We're here to help
Trouble activating, switching PCs, paying or using the app? Talk to us. Real people answer you, not bots.
Open a ticket
The fastest way: through your account, with the conversation history and the option to send screenshots. You get an email with every reply.
Open ticketNo account or no access? Write to suporte@x-system.net.br, with the order code or the license key.
Quick fixes
The app says the license is on another computer
Go to My products and authorize the switch request shown there (it shows the same code displayed in the app). Up to 3 switches every 30 days.
I paid and the key didn't arrive
Pix and card release the key instantly; boleto, within 2 business days. The key shows up in Orders and in My products. If a few hours have passed, send the receipt and the order code to support.
Forgot my password
Use Forgot my password. We send a link valid for 1 hour.
The app froze or showed an error
If the app asks, agree to send the error report: it has no personal data and helps us fix it. Then send us an email telling us what you were doing.